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FAQ

What is HAVIT Online

HAVIT Online (Prohavit.com) is an eCommerce site built and own by HAVIT, and it sells HAVIT’s PC & Mobile electronic products. HAVIT Online is another attempt of ours to reach more customers out there and to provide customized and one-stop shopping experience for our customers.

Which countries & area does HAVIT Online support?

We ship to 222 countries and areas worldwide, and provide FREE shipping to 48 of them. Here are the complete list (Free shipping countries are highlighted in bold and underline)

Africa

  • Algeria, Angola
  • Botswana, Burundi
  • Cape Verde, Chad, Cameroon, Cocos Island, Comoros, Cote d'Ivoire
  • Egypt, Ethiopia, Equatorial Guinea, Eritrea
  • Gabon, Gambia, Guinea, Guinea-Bissau
  • Kenya
  • Lesotho, Liberia
  • Madagascar, Malawi, Mayotte, Mauritius, Morocco, Mozambique
  • Namibia, Niger, Nigeria
  • Reunion, Rwanda
  • Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, South Africa, Swaziland
  • Tanzania, Togo, Tunisia
  • Uganda
  • Western Sahara
  • Zambia, Zimbabwe

Americas

  • Anguilla, Antigua and Barbuda, Argentina, Aruba
  • Bahamas, Barbados, Belize, Benin, Bermuda, Brazil, British Virgin Islands, Virgin Islands (US)
  • Canada, Cayman Islands, Chile, Colombia, Costa Rica
  • Dominica, Dominican Republic
  • Ecuador, El Salvador
  • Falkland Islands, French Guiana
  • Greenland, Grenada, Guadeloupe, Guatemala, Guyana
  • Haiti, Honduras
  • Jamaica
  • Martinique, Mauritania, Mexico, Montserrat
  • Netherlands Antilles, Nicaragua
  • Panama, Paraguay, Peru, Puerto Rico
  • Saint Lucia, Saint Vincent and the Grenadines, St. Pierre and Miquelon, South Georgia and the South Sandwich Islands, Suriname, Small island outside the United States
  • Trinidad and Tobago, Turks and Caicos
  • United States, Uruguay

Asia Pacific

  • Armenia, Australia
  • Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei
  • Cambodia, Christmas Island, Cook Islands
  • Djibouti
  • Fiji, French Polynesia
  • Guam
  • Heard Island and McDonald Islands, Hong Kong
  • India, Indonesia, Israel, Iraq
  • Japan, Jordan
  • Kazakhstan, Kiribati, Kuwait, Kyrgyzstan
  • Laos, Lebanon
  • Macao, Malaysia, Maldives, Marshall Islands, Mariana Islands, Micronesia, Mongolia, Myanmar
  • Nauru, Nepal, New Caledonia, New Zealand, Niue, Norfolk Island
  • Oman
  • Papua New Guinea, Philippines, Pakistan, Palau, Pitcairn Islands
  • Qatar
  • Samoa, Saudi Arabia, Singapore, Solomon Islands, South Korea, Sri Lanka
  • Taiwan, Tajikistan, Thailand, Tokelau Islands, Tonga, Turkmenistan, Tuvalu
  • United Arab Emirates, Uzbekistan
  • Valis and Fujia Islands, Vanuatu, Venezuela, Vietnam

Europe

  • Albania, Andorra, Azerbaijan
  • Belarus, Bolivia, Bosnia and Herzegovina, Bouvet Island
  • EU countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden, United Kingdom)
  • Faroe Islands
  • Georgia, Ghana, Gibraltar, Guernsey
  • Iceland, Isle of Man
  • Jersey
  • Kosovo
  • Liechtenstein
  • Macedonia, Moldova, Monaco, Montenegro
  • Norway
  • Russia
  • San Marino, Serbia, Switzerland, Svalbard
  • Vatican
  • Ukraine

How much does shipping cost? And how long does it takes?

The shipping fee varies from country to country, and there are 48 countries and areas that are free of shipping fee. Depending on the "Ship to" option you choose on the product page, we will ship from your country domestically, or ship from our warehouse in China. If there's no "Ship to" option in the product page, it means we will ship internationally. We will provide more shipping options in the future.

Options Apply to Shipping Time* Cost
Free Shipping (Domestic) US, UK, Canada, Russia, Australia, EU (excl. Croatia for logistic reason) 2-5 Business Days (US, UK, Canada, Australia, Germany, France, Italy, Spain) 4-10 Business Days (Russia, EU) $0
Free Shipping (International) 48 Countries & Areas 4-7 Business Days (Japan, Hong Kong, Macau, Taiwan)

7-15 Business Days (US, UK, Australia, New Zealand, Singapore, India, Germany, Spain, France, Switzerland)

10-15 Business Days (Canada)

15-39 Business Days (Other Countries)

$0
Paid Shipping (International) The rest of the shipping countries & area

15-39 Business Days

Varies

 *Shipping time stated is estimation, and is not guaranteed

Are the tax and tariff covered in the product price?

As there are different tax and tariff regulations in different countries, tax and tariff are not covered in the product price, and you may have to pay for them. For international orders, you don’t need to pay for them up front, and you will only need to pay for them if the carrier ask you to when the product arrives. We will try our best to help you minimize the tax costs.

What if I need to return products ordered on HAVIT Online?

If your order is within the 30 days of delivery, you can ask for returning the product and get a refund. Please refer to this page.

Do I need to register an account before placing order?

No you don’t, however, we suggest you register one, because it will be easier to purchase and manage your orders, also we may have member-only promotion in the future.

What payment options do I have?

Currently we support credit cards and PayPal.

What currencies do you accept?

We currently accept the following currencies: U.S. Dollar (USD) Euro (EUR) British Pound (GBP) Canadian Dollar (CAD) Australian Dollar (AUD) Japanese Yen (JPY) Hong Kong Dollar (HKD) Singapore Dollar (SGD) Philippine Peso (PHP) New Zealand Dollar (NZD) Thai Baht (THB) Russian Ruble (RUB) Mexican Peso (MXN) Israel New Shekel (ILS)

How to register or login my account?

To register or log in, please click the three lines icon at the top right corner of the page, or visit Sign in page directly.

What if I forgot my password?

Please visit this page to reset password

How can I change my password, update my email address, and edit my billing address?

After logged in, visit “My Account” on the upper right corner to edit your account.